ict guidelines
Staff
All staff email account are using Gmail account as an official university email (@uts.edu.my). Each staff gmail account is provided during their first week of report duty.
Staff are compulsory to use the university Intranet for administrative and academic purposes. All university services are mostly accessible centrally through this online system
The university provides general computer labs at specific locations (MS block) for teaching and learning purposes. UCTS library is also equipped with computer lab which can cater up to 100 pcs. (Kindly refer to General Computer Lab’s rules and regulations).
Internet access and usage by staff and students is subject to the university policy, rules and regulations (Acceptance Use of ICT Resources). Wi-Fi coverage is almost available at all populated area. UCTS Wireless names are differentiated by SSID : UCTS- Staff and UCTS-Student .
The staff is equipped with either Laptop or Desktop based on their entitlement. In general, administrative staff is allocated with desktop computer whereas academic staff is allocated with laptop. The distributions of laptop and desktop is subject to the university policy.
Staff and students may use Toshiba MFP machines available at location provided for printing and photocopy. The printing and photocopy services require staff or students ID for identification. User can download the manual on using the MFP Machines in Download section.
All ICT’s end users including staff and students can lodge any complaints and enquiry pertaining ICT services through ITD Online Helpdesk. End users also may track their report or enquiry through this online system.
Helpdesk is a system that manages UCTS user’s service request, incident and complaint. User can directly email the IT Helpdesk at help@ucts.on.spiceworks.com. Also accessible from the user portal by clicking on this.
Centralized Audio Visual facilities are available at all Lecture Theaters (LTA, LTB and LTC).
Student
Student are compulsory to use the university Intranet for administrative and academic purposes. All university services are mostly accessible centrally through this online system
The university provides general computer labs at specific locations (MS block) for teaching and learning purposes. UCTS library is also equipped with computer lab which can cater up to 100 pcs. (Kindly refer to General Computer Lab’s rules and regulations).
Internet access and usage by staff and students is subject to the university policy, rules and regulations (Acceptance Use of ICT Resources). Wi-Fi coverage is almost available at all populated area. UCTS Wireless names are differentiated by SSID : UCTS- Staff and UCTS-Student .
Staff and students may use Toshiba MFP machines available at location provided for printing and photocopy. The printing and photocopy services require staff or students ID for identification. User can download the manual on using the MFP Machines in Download section.
All ICT’s end users including staff and students can lodge any complaints and enquiry pertaining ICT services through ITD Online Helpdesk. End users also may track their report or enquiry through this online system.
Helpdesk is a system that manages UCTS user’s service request, incident and complaint. User can directly email the IT Helpdesk at help@ucts.on.spiceworks.com. Also accessible from the user portal by clicking on this.
Centralized Audio Visual facilities are available at all Lecture Theaters (LTA, LTB and LTC).